Last updated: March 3rd, 2025
Payment & Cancellation Policy
For GROUPS
Payment Policy
- A 30% deposit of the total reservation amount is required on the 44th day before arrival to confirm the reservation.
- The remaining 70% balance must be paid no later than 14 days before arrival.
Cancellation Terms
- 45+ days before arrival → Free cancellation.
- 44 to 30 days before arrival → 30% of the total reservation amount must be paid (non-refundable).
- 29 to 14 days before arrival → Full payment required, with the possibility of reducing the number of rooms (see reduction policy below).
- 13 days or less before arrival → No room reductions allowed; full payment is non-refundable.
Room Reduction Policy (Applicable from 29 to 14 days before arrival)
- 8 to 15 rooms → 1 room can be cancelled without charge
- 16 to 25 rooms → Up to 2 rooms can be cancelled without charge
- 26 to 35 rooms → Up to 3 rooms can be cancelled without charge
- 36 to 42 rooms → Up to 4 rooms can be cancelled without charge
All cancellations and room reduction requests must be submitted in writing. Any changes outside these terms will require full payment.
For INDIVIDUALS
Free Cancellation Policy: You can cancel your reservation up to 5 days before your arrival (by 2:00 PM CET) without any charges.
BOOKINGS WITH CREDIT CARD:
To confirm your reservation, a credit card (Maestro, MasterCard, or Visa) is required. By clicking “Confirm Reservation,” your credit card may be temporarily pre-authorized for €15.00 to verify its validity. This amount will be automatically refunded by your bank within a few days.
If the pre-authorization fails, we will notify you. Should we be unable to charge your credit card, the reservation will be cancelled.
After the free cancellation period, your credit card will be charged the full amount of the reservation. If you cancel after this deadline, the charged amount will be retained. In the event of a no-show, we will also keep the entire reservation amount.
Payment for all costs incurred during your stay will be settled at check-out at the reception, either by credit card or in cash. We accept MasterCard, Visa, and Maestro.
RESERVATION VIA BANK TRANSFER:
A reservation via bank transfer is not possible if your planned arrival is within 10 days of making the reservation.
If you do not have a credit card, you can secure your stay by making a prepayment of the total reservation amount. This payment must be completed within 14 days before arrival, and the reservation confirmation number should be noted on the payment receipt.
The reservation will remain in a pending status until we receive your payment. Once the payment is confirmed, your reservation will be officially secured.
If the information provided is incomplete or inaccurate, the reservation may be cancelled.
If payment is not received, we reserve the right to cancel the reservation without prior notice.
Payment Details for the Deposit:
Bank Name: Erste & Steiermärkische Bank d.d.
Branch: Novigrad
IBAN: HR7124020061100614391
SWIFT: ESBCHR22
Beneficiary: Sigma poslovodstvo d.o.o.
NOTE: please send the payment confirmation to our email: reservations@nauticahotels.com.